Sona Kashmiri Jhumke
Discover our handcrafted Kashmiri Statement Earrings collection, featuring intricate detailing, traditional artistry, and timeless elegance. Designed to elevate every festive, wedding, and special occasion look, each piece celebrates the beauty of Kashmiri-inspired craftsmanship.
Shipping Policy
Thank you for shopping with Chhail (छैल).
We are committed to ensuring your order is carefully packed and delivered to you as safely and efficiently as possible.
Processing Time
All orders are processed within 1–3 business days after payment confirmation.
During peak periods, product launches, festive seasons, or promotional events, processing times may be slightly longer.
Australia-Wide Shipping
We ship across all states and territories within Australia.
Estimated delivery times:
• Standard Shipping: 3–8 business days
• Express Shipping: 1–4 business days (where available)
Delivery times are estimates only and may vary depending on your location and courier services.
International Shipping
We proudly offer international shipping to selected countries.
International delivery times vary by destination and may be subject to customs processing, local regulations, and carrier delays.
Any customs duties, import taxes, or additional fees charged by the destination country are the responsibility of the customer.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Please allow up to 24 hours for tracking updates to appear.
Local Pickup
Local pickup is available from Greystanes, Sydney, by appointment only.
Please contact us before placing your order if you wish to arrange pickup.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout.
Chhail is not responsible for delays, lost parcels, or additional shipping charges resulting from incorrect or incomplete address information provided by the customer.
Lost, Delayed or Stolen Parcels
Once an order has been handed over to the shipping carrier, delivery times are outside our control.
If your parcel is delayed, lost, or marked as delivered but cannot be located, please:
• Check with household members or neighbours
• Contact your local courier office
• Reach out to us so we can assist with an enquiry
Chhail is not responsible for parcels lost or stolen after confirmed delivery by the courier.
Contact Us
If you have any questions regarding shipping or delivery, please contact us at:
Email: chhail.official@gmail.com
Instagram: @chhail.official
Thank you for supporting Chhail.
Luxury with a Desi Soul
Chhail offers a thoughtfully curated collection of elegant jewellery and premium gift hampers designed for special occasions, celebrations, and meaningful gifting experiences.
Absolutely. Our jewellery and curated gift hampers are carefully selected and beautifully packaged, making them perfect for birthdays, anniversaries, festivals, weddings, and gifting moments.
Every jewellery piece is packed with care in premium packaging to ensure it reaches you safely while providing a delightful unboxing experience.
Yes, you can ship your selected gift hamper directly to your recipient’s address, making gifting convenient and hassle-free.
To maintain its beauty, avoid direct contact with water, perfumes, and harsh chemicals. Store your jewellery in a dry place and clean it gently with a soft cloth.
Yes, Chhail provides secure and reliable shipping across India. Delivery timelines may vary depending on your location.
If your order arrives damaged or incorrect, please contact our support team within 24 hours of delivery with photos of the package and product for assistance.
