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At Chail, we are committed to delivering your jewellery and curated gift hampers safely and efficiently. All orders are typically processed within 1–3 business days after payment confirmation and dispatched through trusted shipping partners. Delivery timelines generally range between 3–7 business days for jewellery and 4–8 business days for curated gift hampers, depending on your location and product availability. Shipping charges, if applicable, will be displayed at checkout before payment. Once your order has been shipped, tracking details will be shared via email, SMS, or WhatsApp to help you monitor your delivery. While we strive to ensure timely delivery, delays may occasionally occur due to factors beyond our control, including weather conditions, public holidays, courier network disruptions, or high order volumes during festive periods. Customers are responsible for providing accurate shipping information, and Chail cannot be held liable for delays or failed deliveries resulting from incorrect or incomplete address details. If your package arrives damaged, tampered with, or incorrect, please contact us within 24 hours of delivery with clear photographs for assistance. In the rare event of a lost shipment, our team will coordinate with the courier partner to investigate and provide support. By placing an order with Chail, you acknowledge and agree to the terms outlined in this Shipping Policy.